Thermo Direct, Inc.
  • Residential Service
  • Garner, NC, USA
  • $18.00 - $28.00 per hour + Benefits
  • Hourly
  • Full Time

Medical, Dental, Vision, Life Insurance, Paid holidays, Paid Vacation; Company Phone, Company I-pad, Company truck, Company Uniform, Company-paid training, outsourced training, 401k with company match


Up to $2,500 Hiring Bonus!
Job Title:
Lead Service Technician

Work start and end time: Monday - Friday; 7:30am - 4:30pm, overtime as needed; on-call rotation required

Pay Scale: $18.00 - $28.00 per hour, DOQ + Spiffs + Benefits + Up to $2,500 Hiring Bonus

Benefits: Medical, Dental, Vision, Life Insurance, Paid holidays, Paid Vacation; Company Phone, Company I-pad, Company truck, Company Uniform, Company-paid training, outsourced training, 401k with company match

Position Summary: To provide maintenance and repairs on a wide variety of residential and light commercial heating and air conditioning systems according to company standards providing the customer with a high quality experience. Assist with training Service Technicians. Provide feedback to Service Manager regarding technical training needs, inventory and retail pricing. Develop training programs for the service department as needed and directed.

Required Qualifications:
• High school diploma or its equivalent
• Valid driver's license w/clean, insurable driving record
• EPA Universal Refrigerant Handling License
• Demonstrate willingness to invest in tools used in Service of HVAC equipment.
• Demonstrate willingness to invest time in service training seminars and classes.
• Work from 28' extension ladder and 12' step ladder.
• Low Voltage License
• Meet all qualifications and have all tools required. Including ability to demonstrate working knowledge of daily, weekly, monthly skills noted below.
• Understand and communicate benefits of preventative maintenance.
• Demonstrate advanced customer service skills and have ability to communicate clearly, idea's and explanations of problems to residential and commercial customers and coworkers
• Demonstrate willingness to accept responsibility and leadership roles.
• Experience in training and mentoring service technicians.
• Operate scissors and genie lifts in safe manner.
• Nate Core Certification & Acquire Specialty Certifications With-in 1 Year of hire.

Qualifications desired:
• Universal EPA Certification
• Certificate of completion from a HVAC Technical School
• Possess tools needed

Thermo Direct, Inc.
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